Overview

This Privacy Policy ("Privacy Policy", or "Policy") describes the practices of Nord Scents ("Nord", "we", "us", or "our") with respect to the collection and use of personal information and describes rights you may have with respect to your personal information. By using this website and otherwise interacting with us, you agree to the terms of this Policy, and the Shopify Consumer Privacy Policy.

This Policy does not cover the personal information we collect about employees and independent contractors, or job applicants.

1. Information We Collect

1.1 Information You Provide to Us
Personal Data: When you make a purchase, sign up for our newsletter, or create an account, we may collect information such as your name, email address, phone number, shipping address, and payment details.

Communications: If you contact us, we may collect the content of your communications and any additional information you provide.

1.2 Information We Collect Automatically
Usage Data: We collect information about how you interact with our website, such as IP addresses, browser types, operating systems, and browsing behavior.

Cookies: We use cookies and similar technologies to track your preferences, improve website performance, and personalize your experience. For more information, see Section 8.

1.3 Information from Third Parties
We may receive personal data from third parties, such as payment processors or social media platforms, if you engage with our content or make purchases through these services.

2. How We Use Your Information

We process your personal data based on the following legal grounds: the performance of a contract (to deliver your order), compliance with legal obligations (tax records), our legitimate interests (website security and analytics), and your explicit consent (for newsletters and marketing cookies).

Any of the information we collect from you may be used in one of the following ways:
To Provide Services: To process your orders, deliver products, and provide customer support.
To Communicate: To send you order confirmations, updates, and marketing communications if you have opted in.
To Improve Our Services: To analyze website usage, enhance our product offerings, and ensure the security of our platform.
To Comply with Legal Obligations: To meet legal, regulatory, or contractual requirements.

3. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties as follows:
Service Providers: With vendors who assist in payment processing, shipping, marketing, and analytics.
Legal Compliance: If required by law, to enforce our terms, or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

4. Data Retention

We do not store your data longer than strictly necessary. We apply the following retention periods:
Order data: 7 years (legal fiscal retention obligation).
Customer account: Until you delete your account or after 2 years of inactivity.
Marketing preferences: Until you unsubscribe.

5. Your Rights

Under applicable laws, you may have the following rights:
Access and Correction: To access or correct the personal data we hold about you.
Deletion: To request the deletion of your personal data, subject to legal limitations.
Data Portability: To receive a copy of your data in a structured, commonly used format.
Objection to Processing: To object to how we process your data in certain circumstances.
Withdraw Consent: To withdraw your consent for marketing communications at any time by clicking the unsubscribe link in our emails.

To exercise these rights, please contact us at [email protected].

Do you have a complaint regarding how we handle your data? You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via www.autoriteitpersoonsgegevens.nl.

6. Limited Warranty and Liability

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. International Data Transfers

For our business operations, we utilize service providers who may be located outside the European Economic Economic Area (EEA). We safeguard your privacy by only collaborating with parties that offer an adequate level of protection, for example through the use of Standard Contractual Clauses (SCCs).

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. For details on how we use cookies and how please read this section carefully to understand how we use cookies and how you can manage your preferences.

8.1 What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They enable the website to recognize your device and store information about your preferences or past actions.

8.2 Types of Cookies We Use
Necessary Cookies: Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Analytics Cookies: Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

8.3 Managing Your Cookie Preferences
You can modify your cookie preferences anytime by clicking the 'Cookie Settings' button in the footer of this website (https://nordscents.com/). This will allow you to revisit the cookie consent banner and update your preferences or withdraw your consent immediately. Please note that disabling cookies may affect the functionality of our website. For more detailed instructions on managing cookies, consult your browser’s help documentation.

8.4 Third-Party Cookies
We may allow third-party service providers to place cookies on your device for analytics and advertising purposes. These providers include, but are not limited to, Google Analytics and Facebook Pixel. Their use of cookies is subject to their own privacy policies.

8.5 Cookie Consent
Non-essential cookies (such as tracking and marketing cookies) are only placed after you have provided active consent via our cookie banner. You can withdraw your preferences at any time.

For more information about cookies, please view our Cookie Policy.

9. Privacy of Children

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware of such data, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Significant changes will be notified to you via email or a prominent notice on our website. The "Last updated" date at the bottom of this page indicates the most current and up-to-date version of this Policy.

11. Contact Information

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Nord Customer Support
Email: [email protected]
Legal Company Name: NORD Corp B.V.
Registered Address: Westerstraat 42, 3016 DH Rotterdam, The Netherlands.

Thank you for trusting Nord with your personal data. We are committed to safeguarding your privacy and ensuring a transparent relationship with you.

Effective date: December 12, 2024
Last updated: May 1, 2026