Shipping & Returns
We strive for a seamless experience every step of the way. From fast delivery to easy returns, we’ve got you covered. Check our FAQs for instant answers, or reach out if you still need help. Our team is just a message away.
Shipping
Processing Time
We aim to process and ship all orders within 1-2 business days. Orders placed on weekends, holidays, peak seasons or promotional periods may experience a slight delay.
Shipping Costs
Every Nord order comes with free worldwide shipping. No matter where you are, standard shipping is always on us, with no additional shipping costs.
Kindly note that for orders delivered outside the European Union, import duties, taxes, or customs fees may apply. These additional charges are the customer’s responsibility.
Delivery Times
Delivery times vary depending on the shipping method selected and the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.
Below you will find the estimated times for shipments to various countries:
- Netherlands: 1 Business Day
- Germany: 1-2 Business Days
- United States: 5-7 Business Days
- United Kingdom: 3-4 Business Days
- France: 2-3 Business Days
- Canada: 5-7 Business Days
- Belgium: 1 Business Day
- Denmark: 2-3 Business Days
- Sweden: 3-4 Business Days
- Norway: 3-5 Business Days
- Portugal: 3-4 Business Days
- Spain: 2-3 Business Days
- Italy: 2-4 Business Days
- Austria: 2-3 Business Days
- Switzerland: 3-4 Business Days
- Saudi Arabia: 5-8 Business Days
- United Arab Emirates: 5-8 Business Days
- EU (other): 2-5 Business Days
- Rest of the World: 5-12 Business Days
Order Tracking
Once your order is on its way, you’ll receive a tracking link by email. You can use this to track your delivery’s progress.
If you don’t see the email in your inbox, please check your spam or junk folder, as it may have been filtered there. If you still can’t find it, our customer support team is happy to assist you.
Returns
Return Policy
You have 14 days from the delivery date to try the product. If you’re not satisfied, you can return it, even if it has been lightly used. All returns must be started within 14 days of receiving your order.
Please note that customers are responsible for the return method and the return shipping costs. To ensure your return reaches us securely, we recommend using a trackable shipping service.
How to Return or Exchange
To initiate a return or exchange, simply send an email to our customer support team at [email protected].
Please make sure to include your order number so we can find your details quickly. While it is completely optional, we would love to hear a brief explanation of why the product wasn't a match for you or how we can improve our products.
Once you reach out, our team will guide you through the process and send you all the necessary return instructions.
Refunds
Once your return makes its way back to us, we'll verify the items. If everything looks good, we'll get your refund moving. We will process the refund to your original payment method within 7 business days and send you a confirmation email as soon as it's done. After that, your bank may just need a few extra days to reflect the balance in your account.
Refund Policy
For more information on our return and refund process, including exceptions, damaged or defective items, exchanges, and cancellations, please refer to our Refund Policy for full details. Please read this information carefully to ensure a smooth return process. If you have any questions about Shipping & Returns or the Refund Policy, feel free to contact our customer support team.